At Inspiracion, we are committed to providing high-quality digital products and ensuring customer satisfaction. Below is our refund and returns policy for your reference.
Digital Products
Since our products are digital and delivered instantly after purchase, we cannot offer returns or refunds under the following circumstances:
- Change of mind after purchase.
- Incorrect purchase of a product.
- Compatibility issues due to the buyer not meeting the technical requirements specified in the product description.
Eligibility for Refunds
We do offer refunds under these specific conditions:
- Defective Files:
If the files provided are corrupted or do not work as intended and cannot be replaced. - Incomplete Downloads:
If you face technical difficulties downloading your product and the issue cannot be resolved. - Misrepresentation:
If the product description significantly misrepresents the product.
How to Request a Refund
If you believe you qualify for a refund, please follow these steps:
- Contact our support team within 14 days of purchase.
- Provide the following details:
- Order number
- Description of the issue
- Any screenshots or evidence to support your claim
Our team will review your request and respond within 3-5 business days.
Non-Refundable Circumstances
- Purchases made with discount codes or during promotional sales.
- Failure to use the product due to lack of technical knowledge or tools (e.g., software requirements).